XenonDepot XV2 (Philips) HID Bulbs

Warranty Policy

All of our products come with a Hassle-Free Warranty directly through us. To view the warranty, click on any product and scroll down to the Features section.

Warranty Process

We want to keep the warranty process as simple as possible, so please follow the steps below.

Step #1: Please contact us first so we can help facilitate the warranty process. We will walk you through troubleshooting steps so we can determine which part is defective.

Step #2: Once we determine the problem, we will walk you through submitting it to us. Depending on the product we will require a photo of the defective part, require a video of the defective part not working, or require you to ship back the product. Some manufacturers require the part to be returned to them, others do not...so we follow their policy. If you need to ship the product back to us, you will be responsible for the shipping charges. We will cover the shipping charges when sending the product back to you.

Step #3: Once we receive the photo, video, or part back we will process the warranty. The replacement part will typically ship within 24 hours but could take up to 3 days depending on the part.

Exchange & Return Policy

When you buy something from Dynamic Appearance Inc., you agree to our policy about returns, exchanges and refunds as outlined below. Our goal is to help you get the right product the first time, so if you are unsure the product you're looking at is right for you, please contact us so we can help. However, if you received a product that is not going to work for you, you have the option of returning it for an exchange or refund. Our policy is outlined below but it all starts with you emailing us at Sales@DynamicAppearance.com to initiate the return. Keep in mind, this policy is for Online Orders only, if you made a purchase at one of our stores in Georgia, please contact the store directly since the store policy is different.

Exchange or Return Process

We accept returns for exchanges or refunds within 30 calendar days starting from the original purchase date. To be eligible, the product must be in "brand new, unaltered and unused condition" which means it needs to be in the exact same condition as you received it. If the product is heavily damaged, missing parts, or missing packaging then it is not eligible for an exchange or refund. If the return is granted, you have the option of exchanging the product or receiving a refund. If you want to exchange the product, you are responsible for paying the difference if the new product is more expensive or will receive a partial refund if the new product is less expensive. If you want a refund, we will process the refund within 24 hours of product inspection. If the product is in brand new condition, you will receive a refund minus a 10% restocking fee which covers our original processing and shipping costs. If the product shows signs of installation, you will receive a refund minus a 25% restocking fee since we will not be able to resell the product as brand new.

Step #1: Please contact us first so we can help facilitate the return process. We will email you a form that you can fill out and send back to us with the items you want to return. This form will tell us who the item(s) are from, what was wrong, and what you want us to do with them. If you don't send us the form, your return may take longer to process.

Step #2: Once we receive the form back, we will issue a RMA number which means your return is authorized. You can ship the product back to us via FedEx, UPS, or USPS to the address below. You are responsible for all return shipping fees, we do not cover that cost. Once you have the tracking number, please email it to us so we can track the return to speed up the process.

Step #3: When we receive the product, we will inspect it to ensure all parts were returned to us in brand new condition. If approved, we will process the return for an exchange or refund within 24 hours. Keep in mind, all refunds are subject to a 10% restocking fee that is deducted from the total amount. If the product shows any signs of installation, the restocking fee increases to 25% that is deducted from the total amount. In the event the product is heavily damaged, missing parts, or missing packaging, we will deny the return and ship the product back to you.

Refund Timeframe

Once we process the refund, you will receive a confirmation email. You should receive your refund within 3-14 days from the day we processed the refund. We have no control over the processing time, it is determined by our credit card processor or Paypal and your bank or credit card company. If you have not received your refund by the 15th day, please contact us so we can investigate.

Exchange & Return Exception

We accept returns for exchange or refund for most of the products on our website. However, we do not except returns for AlphaRex, Baja Designs, JW Speaker, KC HiLites, Rigid Industries, and Vision X products.

Shipping Policy

We ship all products for free in the contiguous United States and a flat rate of $15 to ship to Alaska or Hawaii. We also charge a flat rate of $15 to ship to Canada, however, you may have to pay import fees before delivery. For more information about import fees, contact the Canada Border Services Agency.

All products are shipped through USPS, UPS, or FedEx. We pick the fastest shipping option that economically makes sense for the product ordered. If you prefer to pay for an expedited shipping method, please email us before you order so we can provide you with some options.

We will email you a tracking number as soon as your order ships. You will be able to track it on our website along with going directly to USPS, UPS, or FedEx. Keep in mind, tracking information may take up to 36 hours to show in their online system after we print the shipping label. If you don't see any movement after 36 hours, please contact us so we can look into it.

Once your order has been handed to the shipping company, we are not responsible for any delays or delivery attempts. You will need to directly contact USPS (1-800-275-8777), UPS (1-800-742-5877), or FedEx (1-800-463-3339) to investigate. If you are unable to resolve the issue with the shipping company, please contact us.