Exchange & Return Policy

When you shop at Dynamic Appearance, you agree to our return policy about exchanges and refunds as outlined below. Our goal is to help you get the right product the first time, so if you are unsure the product you're looking at is right for you, please contact us so we can help. However, if you received a product that is not going to work for you, you have the option of returning it for an exchange or refund. Keep in mind, this policy is for online orders only, if you made a purchase at one of our local stores in Georgia, please contact the store directly since the store policy is different.

 

 

Exchange & Return Process

We accept returns for exchanges or refunds within 30 days from the original purchase date. To be eligible, the item(s) must be in brand new, unaltered and never installed condition, which means it needs to be in the same condition as you received it. If the item(s) have been installed, damaged, or missing parts, it is not eligible for exchange or refund. Please look over the steps below to understand how the process works and to start the return.

Step #1: To initiate an exchange or return, please contact us to start the process. We will need your full name and order number so we can lookup your information plus the reason you want to return the order. We will respond shortly to your request.

Step #2: Once processed, we will provide you with a prepaid shipping label. Pack up your return, apply the shipping label covering any existing label, and drop off the return to the shipper listed on the label. Please have the shipper scan the package in when you drop it off.

Step #3: When we receive your return, we will inspect the item(s) to ensure they meet our requirements. Once approved, we will process the return within 48 hours. Exchanges will be added to your account as store credit for future purchases. Refunds will go back to your original payment source. Our original shipping cost, along with the return shipping cost, will be deducted from all exchanges and refunds, no exceptions. There is no restocking fee for exchanges and returns in brand new condition. If the item(s) show any sign of installation, there will be a 25% restocking fee deducted from the exchange or return in addition to the shipping cost. If the product is physically damaged or missing parts, the return will be denied and shipped back to you.

Refund Time Frame

We will send you an email confirmation once the refund is processed. It takes 3-14 business days (holidays/weekends excluded) for the refund to show in your account. The exact time frame is determined by how fast your bank or PayPal processes the transfer. If you have not received your refund by the 15th day, please contact us so we can investigate.

Exchange & Return Exception

We accept returns for exchange or refund for most of the products on our website. However, we do not accept returns for any AlphaRex, Auer, Baja Designs, JW Speaker, KC HiLites, Lighting Trendz, Oracle, RGB Halo Kits, Rigid Industries, Striker Lights, Truck-Lite, and Vision X products along with the XKGlow S.A.R System including the LED Bars, Roof Rack, and any accessories. We also do not accept returns for any product that has been discontinued by the manufacturer.