Exchange & Return Policy
When you buy something from Dynamic Appearance Inc., you agree to our policy about returns, exchanges and refunds as outlined below. Our goal in sales is to help you get the right product the first time, but if something doesn't turn out the way you wanted it to, we want to be here for you to make sure you get your money back or the right product that fits your needs! Please contact us before sending in a product for return. It always makes the process go more smoothly! This policy is for Online Orders only. If you made an in-store purchase, please contact the store directly since the policy is different.
Exchange Or Return Process
We accept returns for exchange or refund within 30 calendar days starting from the purchase date. To be eligible for a exchange or refund, items must be in "brand new, unaltered and unused condition". Refunds are contingent upon inspection of item(s) once we receive them. You can replace a product with a different product by paying the difference in price, or trading it in for something cheaper and receiving a partial refund.
Step #1: Please contact us first so we can help facilitate your exchange or return. We will email you a form that you can fill out and send back to us with the items you don't want or need. This form will tell us who the item(s) are from, what was wrong, and what you want us to do with them. If you don't send us the form, your return process will be slow and painful.
Step #2: Once a RMA number has been given, you can ship the product back to us via FedEx, UPS, or USPS. If we shipped you the wrong product, we will pay shipping back to us (USPS only)...we do not reimburse if you ship through FedEx or UPS. If you ordered the product in error or decided you no longer need it, you are responsible for shipping charges.
Step #3: When we receive the product back, we will inspect to ensure all parts were returned to us in brand new condition. If so, we will process a full refund the same day. If it is not in brand new condition, we will apply a 25% restocking fee. In this case, we will refund the remaining amount along with contacting you to let you know.
Refund Time Frame
You should expect to receive your refund within 3-14 days from the time we granted the refund. This timeframe is out of our hands since it is determined by Square (our credit card processor) or Paypal along with your bank or credit card company.
Exchange & Return Exception
Most of the products listed on the website are eligible for an exchange or return. However, there are some exceptions to this policy. All headlight, taillight, and fog light housings are not eligible at this time due to the higher shipping cost. When ordering housings, please confirm fitment ahead of time with us because there are no exceptions allowed.