Exchange & Return Policy
When you buy something from Dynamic Appearance Inc., you agree to our policy about returns, exchanges and refunds as outlined below. Our goal is to help you get the right product the first time, so if you are unsure the product you're looking at is right for you, please contact us so we can help. However, if you received a product that is not going to work for you, you have the option of returning it for an exchange or refund. Our policy is outlined below but it all starts with you emailing us at Sales@DynamicAppearance.com to initiate the return. Keep in mind, this policy is for Online Orders only, if you made a purchase at one of our stores in Georgia, please contact the store directly since the store policy is different.
Exchange Or Return Process
We accept returns for exchanges or refunds within 30 calendar days starting from the original purchase date. To be eligible, the product must be in "brand new, unaltered and unused condition" which means it needs to be in the exact same condition as you received it. If the product is heavily damaged, missing parts, or missing packaging then it is not eligible for an exchange or refund. If the return is granted, you have the option of exchanging the product or receiving a refund. If you want to exchange the product, you are responsible for paying the difference if the new product is more expensive or will receive a partial refund if the new product is less expensive. If you want a refund, we will process the refund within 24 hours of product inspection. If the product is in brand new condition, you will receive a refund minus a 10% restocking fee which covers our original processing and shipping costs. If the product shows signs of installation, you will receive a refund minus a 25% restocking fee since we will not be able to resell the product as brand new.
Step #1: Please contact us first so we can help facilitate the return process. We will email you a form that you can fill out and send back to us with the items you want to return. This form will tell us who the item(s) are from, what was wrong, and what you want us to do with them. If you don't send us the form, your return may take longer to process.
Step #2: Once we receive the form back, we will issue a RMA number which means your return is authorized. You can ship the product back to us via FedEx, UPS, or USPS to the address below. You are responsible for all return shipping fees, we do not cover that cost. Once you have the tracking number, please email it to us so we can track the return to speed up the process.
Step #3: When we receive the product, we will inspect it to ensure all parts were returned to us in brand new condition. If approved, we will process the return for an exchange or refund within 24 hours. Keep in mind, all refunds are subject to a 10% restocking fee that is deducted from the total amount. If the product shows any signs of installation, the restocking fee increases to 25% that is deducted from the total amount. In the event the product is heavily damaged, missing parts, or missing packaging, we will deny the return and ship the product back to you.
Refund Time Frame
Once we process the refund, you will receive a confirmation email. You should receive your refund within 3-14 days from the day we processed the refund. We have no control over the processing time, it is determined by our credit card processor or Paypal and your bank or credit card company. If you have not received your refund by the 15th day, please contact us so we can investigate.
Exchange & Return Exception
We accept returns for exchange or refund for most of the products on our website. However, we do not except returns for AlphaRex, Baja Designs, JW Speaker, KC HiLites, Rigid Industries, and Vision X products.