XenonDepot Anti-Flicker LED Cancellers

Warranty Policy

All of our products come with a Hassle-Free Warranty directly through us. To view the warranty, click on any product and scroll down to the Features section.

Warranty Process

We want to keep the warranty process as simple as possible, so please follow the steps below.

Step #1: Please contact us first so we can help facilitate the warranty process. We will walk you through troubleshooting steps so we can determine which part is defective.

Step #2: Once we determine the problem, we will walk you through submitting it to us. Depending on the product we will require a photo of the defective part, require a video of the defective part not working, or require you to ship back the product. Some manufacturers require the part to be returned to them, others do not...so we follow their policy. If you need to ship the product back to us, you will be responsible for the shipping charges. We will cover the shipping charges when sending the product back to you.

Step #3: Once we receive the photo, video, or part back we will process the warranty. The replacement part will typically ship within 24 hours but could take up to 3 days depending on the part.

Exchange & Return Policy

When you buy something from Dynamic Appearance Inc., you agree to our policy about returns, exchanges and refunds as outlined below. Our goal in sales is to help you get the right product the first time, but if something doesn't turn out the way you wanted it to, we want to be here for you to make sure you get your money back or the right product that fits your needs! Please contact us before sending in a product for return. It always makes the process go more smoothly! This policy is for Online Orders only. If you made an in-store purchase, please contact the store directly since the policy is different.

Exchange or Return Process

We accept returns for exchange or refund within 30 calendar days starting from the purchase date. To be eligible for a exchange or refund, items must be in "brand new, unaltered and unused condition". Refunds are contingent upon inspection of item(s) once we receive them. You can replace a product with a different product by paying the difference in price, or trading it in for something cheaper and receiving a partial refund.

Step #1: Please contact us first so we can help facilitate your exchange or return. We will email you a form that you can fill out and send back to us with the items you don't want or need. This form will tell us who the item(s) are from, what was wrong, and what you want us to do with them. If you don't send us the form, your return process will be slow and painful.

Step #2: Once a RMA number has been given, you can ship the product back to us via Fedex, UPS, or USPS. If we shipped you the wrong product, we will pay shipping back to us (USPS only)...we do not reimburse if you ship through Fedex or UPS. If you ordered the product in error or decided you no longer need it, you are responsible for shipping charges.

Step #3: When we receive the product back, we will inspect to ensure all parts were returned to us in brand new condition. If so, we will process a full refund the same day. If it is not in brand new condition, we will apply a 25% restocking fee. In this case, we will refund the remaining amount along with contacting you to let you know.

Refund Timeframe

You should expect to receive your refund within 3-14 days from the time we granted the refund. This timeframe is out of our hands since it is determined by Square (our credit card processor) or Paypal along with your bank or credit card company.

Shipping Policy

We offer free shipping anywhere in the United States excluding Alaska and Hawaii. We can ship to Alaska, Hawaii, or Canada with an additional shipping fee.

We mainly ship through USPS Priority Mail which is generally a 1-3 day delivery timeframe from the time of purchase. Depending on the size and weight, we may elect to ship via Fedex or UPS.

We will email you a tracking number as soon as your order ships. You will be able to track it on our website along with going directly to Fedex, UPS, or USPS. Keep in mind, tracking information typically doesn't show in the online system until 24-48 hours after we printed the label. If you don't see any movement after 48 hours, please contact us so we can look into it.

Once your order has been handed to the forwarder, we are not responsible for any delays or delivery attempts. You will need to directly contact Fedex (1-800-463-3339), UPS (1-800-742-5877), or USPS (1-800-275-8777) to investigate.

In the event you added the wrong shipping address, please contact us as soon as possible. If we have already shipped the order, you will have to wait until we receive the order back before we can ship it to the correct address. You can also purchase the product again and we will refund once we receive the first order is received back.